FAQ

FAQ

 

If you need help, we have a list of frequently asked questions and answers. We strive to give you

the best buying experience possible. Click a question below to view the answer.

 

1. How can I change something in my order?

If you need to change something in your order, please contact us immediately. We usually process

orders within 2-4 hours, and once we have processed your order, we will be unable to make any

changes.

 

2. How can I pay for my order?

We accept Visa, MasterCard, and American Express credit and debit cards for your convenience.

 

3. Can I track my order?

Yes, you can! After placing your order you will receive an order confirmation via email. Each order

starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you

will receive an expected delivery date. When the order ships, you will receive another email with

the tracking number and a link to trace the order online with the carrier.

 

4. Can I return an item?

Please visit our Returns & Exchanges page for more information.

 

5. How long will my order take to be delivered?

Delivery times will depend on your location. Once payment is confirmed your order will be

packaged. Delivery can be expected within 10 business days.

 

6. Do I need an account and what are the benefits?

It’s not required to create an account. But, having an account provides easier checkout, the ability to

create and send a wishlist, and a customized shopping experience.